Definitions

The company: PC Wakeup Limited, 198 St Helen’s Street, Ipswich, Suffolk, IP4 2LH.
The customer: The purchaser of computer services and/or components from the company.
The equipment: Any property brought in by the customer and left with the company.
Job date: The date the equipment was brought into the company by the customer.



Charges

The company will quote a price (as stipulated on the company’s price board and/or booking form) for any work undertaken before commencement. All charges exclude hardware and software where applicable. Should any hardware or software be required, the customer will be notified. No hardware or software will be installed without the customer’s consent.



Payment

Payment by the customer is due upon completion of the job. Full pre-payment is required for orders where we do not hold customer’s equipment as security. The company accepts payment by way of cash, credit and debit cards (MasterCard, Visa, Visa Electron, Switch, Maestro/Solo and American Express). Cheques accepted at the company’s discretion. The company reserves the right to modify the prices from time to time.



Target Completion Date

The customer will be given a target completion date for services and/or repairs. The company will do everything it can to meet the target completion date specified. Occasionally the target completion date may be affected by factors beyond the company’s control and therefore cannot be guaranteed. The company will endeavour to inform the customer if they become aware of an unexpected delay.



Collection and Delivery Service

The company offers a collection and delivery service in circumstances where the customer prefers not to deliver/collect from the shop. A preferred collection date and time frame will be agreed at the time of booking and a return delivery date and time frame once the job is complete. This is a chargeable service.



Warranty

The company will warrant new parts for 12 months and refurbished parts for 6 months from the installation date. Receipts are given for all work carried out and are required for any warranty return. A warranty is only applicable to any hardware sold and no other services.

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